FAQS

Question 1

How long is shipping? Standard shipping is 3-5 Business days. Rush Shipping is 1-2 business days.

Question 2

Do you offer refunds? Refunds or Exchanges are excepted within 7 days of purchase. All under garments and bodysuits are FINAL SALE. 

Question 3

Does The Ebony Nicole Collection have an storefront? Not yet, we are currently as of now just an online boutique. In the FUTURE we will be hopefully expanding. Keep an eye out.

Question 4

How do i return an item? Quick and easy, submit an return form through our portal. Package items back in it's original packaging, you will also receive a return label. Once item is received refund will be proccessed approx 3-5 days from receipt of return.

Question 5

What if i don't receive my item within the allocated time frame? If your item is not received within the time frame provided, please send an email to ebnicolecollection@gmail.com. Please allow 24-48 hrs for someone to get back with you.

Question 6

How can i pay for my order? We accept major credit cards and accept most payment methods.

VISA, VISA DEBIT, MASTERCARD, KLARNA and many more.

Question 7

Do you offer any school/miltary discounts? Yes we do, All military/ students who can provide an id of proof will receive 20% off once approved a discount code will be provided. 

Question 8

Why doesn't my promo code work? There can be many reasons why your promo code isn't working. Check the expiration date, make sure there are no exclusions. If all else fails and all requirements are met send an email to ebnicolecollection@gmail.com

Question 9

How do a keep track of an item that is out of stock? Signing up and subscribing will keep up to date with any restocks and new arrivals.

Question 10

How do i unsubscribe from a newsletter? Just hit unsubscribe on the bottom of the newsletter, please allow up to 2 business days for this feature to take effect.